Effective Date: September 25, 2024
At Erbsville Dental (“we,” “us,” “our”), we are committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, erbsvilledental.ca (the “Website”), or engage our dental services. We are dedicated to complying with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and the General Data Protection Regulation (GDPR) where applicable.
1. Information We Collect
We may collect the following types of personal information from you:
- Personal Identification Information: This includes your name, email address, mailing address, phone number, and other contact details.
- Health and Dental Information: Information related to your dental health, medical history, insurance details, and treatment plans.
- Payment Information: Billing details, credit card numbers, and other payment-related information.
- Usage Data: Information about your interaction with our Website, such as IP addresses, browser type, device information, and browsing activity.
- Cookies: Our Website may use cookies to enhance user experience. You can control cookie settings through your browser.
2. How We Use Your Information
We use your personal information for the following purposes:
- To Provide Dental Services: Including scheduling appointments, creating treatment plans, processing payments, and managing patient records.
- Communication: To send appointment reminders, respond to inquiries, provide updates on services, or deliver promotional materials if you have opted in.
- Legal Compliance: To comply with legal and regulatory obligations, including reporting obligations to health authorities.
- Website Improvement: To monitor and analyze Website usage to improve functionality, performance, and user experience.
3. Data Storage and Retention
We store your personal information securely at our practice located at 668 (Unit B4) Erb Street West, Waterloo, ON. N2T 2Z7, and through secure cloud-based services where applicable. We retain your information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Medical and dental records may be retained for the duration required by health regulations.
4. Sharing of Information
We will not sell, rent, or lease your personal information to third parties. However, we may share your information with the following entities:
- Service Providers: Third-party companies that provide us with IT, payment processing, or administrative services necessary to support our operations, subject to confidentiality agreements.
- Insurance Providers: To process claims and verify coverage.
- Regulatory and Legal Bodies: When required by law or in response to a valid request from governmental authorities, courts, or regulatory bodies.
- Dental Specialists: With your consent, we may share relevant health information with specialists for referrals or consultations.
5. Data Security
We implement technical and organizational measures to safeguard your personal information against unauthorized access, loss, or disclosure. Our security measures include encryption, secure server storage, and restricted access to personal data based on roles.
6. Your Rights
As a user of our services or visitor to our Website, you have certain rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You can request the correction of any inaccurate or incomplete personal information.
- Deletion: You may request the deletion of your personal information, subject to legal retention requirements.
- Objection: You can object to the processing of your personal data for certain purposes, such as direct marketing.
- Data Portability: If applicable, you may request that we provide your personal data in a portable format.
- Withdrawal of Consent: You have the right to withdraw consent to data processing at any time, where consent is the legal basis for processing.
To exercise any of these rights, please contact us at:
Erbsville Dental Email: erbsvilledental@gmail.com
Address: 668 (Unit B4) Erb Street West, Waterloo, ON. N2T 2Z7
We will respond to your request within a reasonable timeframe in accordance with applicable law.
7. International Data Transfers
If your personal information is transferred outside of Canada, we will ensure that appropriate safeguards are in place to protect your privacy, in compliance with PIPEDA and GDPR requirements.
8. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any modifications will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Erbsville Dental
Email: erbsvilledental@gmail.com
Address: 668 (Unit B4) Erb Street West, Waterloo, ON. N2T 2Z7
This Privacy Policy ensures compliance with Canadian privacy laws and the GDPR, where applicable, by clearly outlining our practices related to data collection, storage, usage, and your rights regarding your personal information.